Dear Users,
To improve the P2P trading experience, the platform will make the following adjustments to the P2P trading appeal rules on 2026-04-23. Please take note in advance.
P2P appeal waiting time adjustment:
Adjustment: After this update, buyers who made the payment must wait until the order has been in "Paid" status for 30 minutes before they can submit an appeal.
Adjustment Details:
- After this update, for appeals on orders that have been in "Paid" status for less than 30 minutes, the system will notify you that you cannot submit an appeal yet. We recommend that you communicate with the seller about payment receipt and the release of crypto first.
- During the 30-minute waiting period, the P2P order page will display the current order status and the remaining countdown timer. The platform will simultaneously send the seller reminders to release crypto (including email, app push notifications, and site messages). If the order is still not completed after 30 minutes, the buyer can submit an appeal, and the platform will intervene promptly.
- This adjustment is intended to give both buyers and sellers reasonable time to communicate and to reduce unnecessary disputes.
Note:
1. The above feature optimization is available in the VND, RUB, ARS, NGN, UAH, IDR, and INR regions. It will be gradually expanded to other fiat regions. Refer to the page display for details.
2. After payment, we recommend contacting the seller via the chat function on the order page to confirm receipt. This can help speed up the crypto release process.
Thank you for your support and trust. If you have any questions, please contact online customer service.
P2P Operation Team
2026-04-17