If you've filed a P2P appeal, submitting additional video evidence can help accelerate the review process. However, non-compliant submissions may delay processing and require resubmission.
You can follow these instructions on recording your video:
Step 2. Open Google Play / App Store.
Step 4. Film the complete login process of your account. Please remember to hide your password.
Step 5. Display your account information. Must show your account name, number, and other required details.
Step 6: Display transaction history and your most recent transaction details, including the payment sent or received for the P2P order in question. These transactions must use the same currency and match the verified identity information on the P2P order.
Buyer Instructions:
- To show a payment or received amount, select the specific amount in your transaction history to display it.
- Show transaction details as complete as possible, including full amount and fiat type, sender and recipient names, account numbers, and transaction time and status.
Seller Instructions:
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Ensure that your receiving account number matches the P2P order receiving account exactly.
- Provide the most recent bank transaction records/statements.
- Display your most recent transactions showing non-receipt of buyer's payment.
Video Submission Rules:
- Screen recordings are invalid.
- Must clearly show date and time, account information, names of both payment and receiving parties.
- Must film with separate device (phone/camera) - no editing allowed.
- Use well-lit environment with active background (e.g., people or vehicles moving). Avoid showing minors or other identifiable faces in the video. Submissions with dark/static backgrounds will be rejected.
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Maximum 100MB file size. Accepted formats: MP3, MP4, AVI, MOV.