P2P Guide | Common P2P Appeal Scenarios and Solutions – BingX

If a P2P order dispute arises, the best way to resolve it is by communicating with your trading counterparty through the order's chat window and trying to reach a mutual agreement. We've provided a guideline on dispute resolution to help you resolve issues quickly before filing an appeal. If both parties are unable to reach an agreement, then you can file an appeal.

Keep in mind that our guidelines cannot guarantee you to recover any potential losses. The best way to protect your funds is by strictly following the trading rules. Before trading P2P, check out these guidelines to find quicker solutions if any issue arises.

P2P Trading offers a quick and convenient way to purchase cryptocurrencies, but users should be aware of the security risks involved in the trading process.

Reminder:

Strictly adhere to the relevant rules and complete your trade within the given timeframe.
Carefully read and understand the trading terms. Be cautious with any fund-related actions, such as verifying the received amount and releasing of the funds.
It's crucial to protect your own privacy. Do not share any sensitive information and watch out for potential scams or frauds.
Always check the counterparty's reputation before trading to ensure security. This includes their order completion rate, release time, and more.

Common Issues for P2P Users

Filer	Scenarios	Solutions
Buyer	Order was canceled due to a timeout because the buyer forgot to click "Paid" after making the payment	Solution 1: Place a new order for the same amount with the same seller. Be sure to click "Paid" and provide payment receipt. Solution 2: Contact the seller via the P2P order chat window to request an internal transfer of cryptocurrency. Provide your BingX UID and internal transfer address for the seller to complete the transfer. Please note that no fees are needed for internal transfers, while on-chain transfers may incur fees. Solution 3: Request the seller for a refund via the P2P order chat window. Provide details of the refund method if needed. The refund fees are typically covered by the buyer. Tip: If the order is canceled, do not make the payment again. If you cannot place a new order with the seller or the seller hasn't responded for a long time, please file an appeal and our P2P support team will assist you.
Buyer	Order was completed, and the buyer has paid the seller more than the required amount	Solution 1: Place a new order with the same seller for the overpaid amount to lock in an equivalent value of cryptocurrency. Provide payment receipt in the order chat and negotiate with the seller to release the cryptocurrency. Solution 2: Request the seller for a refund via the P2P order chat window. Provide details of the refund if needed. Keep in mind that the refund fees are typically covered by the buyer. Tip: To prevent similar issues in the future, we strongly urge buyers to carefully verify all transaction details and ensure the payment amount matches the requested amount by the seller before completing a trade. Additionally, we recommend maintaining clear communication with the seller via the P2P order chat to minimize misunderstandings.
Seller	Order was completed, and the buyer has paid less than the required amount	Solution 1: Request the buyer to make up the payment via the P2P order chat window. Explain the situation clearly and remind the buyer of your accepted payment methods. Both parties should stay respectful during the conversation, and any fees incurred should be covered by the buyer. Solution 2: Contact the buyer via the P2P order chat window to arrange an internal transfer of cryptocurrency. Provide your BingX UID and internal transfer address for the buyer to complete the transfer. Please note that no fees are needed for internal transfers, while on-chain transfers may incur fees. Tip: To prevent similar issues in the future, we strongly urge sellers to carefully verify all transaction details and ensure the received amount matches your requested amount before releasing the cryptos. Additionally, we recommend maintaining clear and effective communication with the buyer via the P2P order chat window to minimize misunderstandings.
	Order was completed, but the buyer has not paid yet	Solution 1: Request the buyer to make the payment via the P2P order chat window. Explain the situation clearly and remind the buyer of your accepted payment methods. Both parties should reach a mutual agreement on fees handling. Solution 2: Contact the buyer via the P2P order chat window to request an internal transfer of cryptocurrency. Provide your BingX UID and internal transfer address for the buyer to complete the transfer. Please note that no fees are needed for internal transfers, while on-chain transfers may incur fees.
	Order was completed, but the buyer canceled the payment	Solution 1: Request the buyer to make the payment via the P2P order chat window. Explain the situation clearly and remind the buyer of your accepted payment methods. Both parties should reach a mutual agreement on fees handling (if applicable). Solution 2: Contact the buyer via the P2P order chat window to request an internal transfer of cryptocurrency. Provide your BingX UID and internal transfer address for the buyer to complete the transfer. Please note that no fees are needed for internal transfers, while on-chain transfers may incur fees. Solution 3: Contact the relevant payment method provider and attach the payment receipt. Since BingX has limited control over external payment systems, we can't offer direct assistance. Make sure to review the cancellation policies of the payment method used. Tip: For example, PayPal payments made through the "Friends and Family" option typically can't be canceled, while payments made through the "Purchases for Goods and Services" can often be canceled. If a particular counterparty isn't cooperating, it's best to take preventive measures to avoid similar issues in the future. Use the "Block the user" feature to prevent getting future orders from them.
	Bank account frozen after a transaction	Solution 1: Contact your bank immediately to find out why your account has been frozen and follow their steps to unfreeze it. The unfreezing process can be complex, so make sure to fully cooperate and follow the bank's instructions. Solution 2: Contact the buyer via the P2P order chat window to ask for any additional info or documents you might need. Explain the situation and ask for their cooperation. If a particular counterparty isn't cooperating, it's best to take preventive measures to avoid similar issues in the future. Use the "Block the user" feature to prevent getting future orders from them.
	Buyer paid using an account under a different name	Solution 1: Unfortunately, if you've already released the cryptos to the buyer, it means that you've accepted the payment even if it came from an account with a different name. Since the order is complete, it can’t be canceled. Tip: To avoid this happening in the future, don't release the cryptos if you don't agree to accept third-party payments. Instead, sellers can file an appeal and our P2P support team will step in to assist.
	Unable to release cryptos for the order	Solution 1: You've received and verified the buyer's payment, but can't release the cryptos due to issues like not receiving a verification code or changes to your verification options. File an appeal immediately to let us know you've received the payment and provide the payment receipt. Our P2P support team will assist you. Tip: When filing an appeal, please mention that you've received the payment and include the payment receipt. This will help the P2P team to process your appeal faster.
Both buyer and seller	Counterparty used offensive or abusive language	Method 1: If there's no financial dispute but you're upset by the offensive language of the counterparty, please stay calm and ignore the behavior. Arguing won't help. Instead, you can file an appeal and report the inappropriate behavior to our support team. Tip: To avoid dealing with this counterparty again, use the "Block the user" feature to prevent getting future orders from them.
Both buyer and seller	Apply to restore the completion rate	Method 1: The platform now supports submitting requests to restore the completion rate. Only orders canceled manually are eligible for completion rate restoration. Orders not canceled manually do not affect your order completion rate and are not eligible for appeal. If the responsibility for the order cancellation does not lie with you, you may appeal the canceled order. Select the appeal type "Apply to restore the completion rate". A dedicated appeal specialist will then assess whether your order completion rate can be restored. Please note: The completion rate cannot be restored for orders canceled due to the buyer's subjective reasons. If the order was not canceled due to the buyer's fault, the platform will support restoring the completion rate for that order.

Notes:
If your counterparty ignores attempts to negotiate, or if both parties are unable to reach an agreement, BingX suggests the following:

File an Appeal: Use the P2P order appeal feature and make sure to provide your order details and relevant proof. Based on the situation, BingX may take action against the counterparty's account, including but not limited to temporarily or permanently suspending the account, restricting P2P trading, issuing a warning, etc.
Report to Local Authorities: If the issue causes serious problems, we suggest reporting it to local authorities and filing an official case. BingX will fully cooperate with the authorities if further assistance is needed.
Stay Vigilant: In P2P trading, some scammers may try to trick users into transferring funds and then manually canceling the order. Be sure to learn about common P2P scams and stay alert to better protect yourself during transactions.

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