To improve efficiency and the user experience, BingX has launched a fully self-service feature for changing or removing security verification options. You can now change or remove verification options without contacting customer support.
The system automatically determines required verification items based on your account risk level. On your first application, it displays all required documents at once so you can submit everything in a single step without repeated resubmissions.
1. Self-service security verification options update
After logging in to your BingX account, click the profile icon in the top-right corner and choose Security Center. Select the verification option you want to change or remove, then follow the steps below to complete the application.
Step 1 · Log in to your account and go to Security Center
. On the Security Center page, find the verification option you want to update (for example, phone number, email, or Google Authenticator), click "Manage", then click the icon of edit or removal.
Step 2 · The system evaluates your risk level and generates a document list.
It determines the application's risk level based on your account status and lists all required documents and verification items at once. Follow the information shown on the page.
Step 3 · Submit all required materials as instructed.
Ensure to submit all required materials in a single submission and follow the listed standards. If materials do not meet the requirements, the review may be rejected and you will need to reapply.
2. Required submission materials and conditions
Below are the types of materials and conditions the system may require when you apply to change a verification option. Prepare the materials as required and make sure they meet the standards to improve your chance of approval.
2.1 Declaration video
- Record a video of yourself holding your KYC document. Your face and the document details must be clearly visible and must exactly match the KYC information on your account. You do not need to hold a paper note.
- The video must not exceed 50 seconds.
- In the video, clearly state the following: I, XXX (Full Name), a citizen of XXX (Country), solemnly declare on yyyy-mm-dd that all information submitted through manual review is true and accurate. I understand that false statements may result in legal consequences.
2.2 Video proof of source of funds
- Device requirement: Record the video using a different device than the one used to submit the application. This ensures the recording's completeness and authenticity.
- Content requirement: The video must fully show logging in to the withdrawal platform (do not show the password), navigating to the withdrawal history, and locating the corresponding withdrawal record. The process of viewing the withdrawal record must be clear, continuous, and unedited. It must show the TXID, token, amount, and withdrawal time.
Case A | Personal wallet / other exchange withdrawal record
- You need to show the complete process of logging in to your personal wallet or exchange account.
- Click through the wallet list step by step until you reach the specific withdrawal record page. Make sure the corresponding TXID (transaction hash) is fully visible.
- Record the entire process continuously. Do not skip any steps or edit the recording.
Example: If you withdrew from a MetaMask wallet, the recording should include: Open MetaMask → Log in (do not show your password) → Go to the account page → Click "Activity" or "History" → Find the withdrawal transaction → View details and ensure the TXID is fully visible on screen.
Case B | Internal deposit (internal transfer)
- Log in to the sender's account and show the complete login process.
- Navigate step by step to find the transfer-out record. Make sure the transfer amount, time, and account information are clearly visible.
Example: If it is a transfer between BingX accounts, the recording should include: Log in to the sender's BingX account → Go to "Assets" or "Asset Records" → Filter by the corresponding date → Find the transfer record → Ensure the transfer-out amount, time, and recipient account ID are clearly displayed on screen.
Case C | P2P or fiat deposit
- Log in to the Fiat Account and show the full login process.
- Navigate step by step to find the fiat transaction record. Include the transaction amount, time, and counterparty information.
- Take clear screenshots. Do not block or blur any key information.
Example: If the deposit was made through platform P2P or a third-party fiat payment (such as a EUR deposit), the recording should include: Log in to your personal bank account → Go to "Transaction History" → Find the order corresponding to the platform P2P or third-party payment → Make sure the screen fully displays your account name, transaction amount, transaction time, and the counterparty's account name with nothing blocked.
3. Common reasons for document rejection
| Rejection category | Common rejection reasons | Submission requirements |
| Handheld ID video | You did not hold a valid ID document, or you did not fully display the ID's front information page | Record the video while holding a valid ID document. Your face and the front of the ID must both be clearly visible |
| You did not speak the required identity statement ("I, ×××") | In the video, clearly say: "I, ××× (your name)", following the wording on the document submission page | |
| The video is too dark or overexposed, making the ID information unreadable | Record in a well-lit environment. Keep the image stable and unobstructed | |
| The person in the video or the ID document does not match the account's KYC information | The ID information must exactly match the account's KYC information. No handwritten note is required | |
| Suspected unauthorized activity, or the video format does not meet requirements | The video must be recorded by the account owner and meet the system requirements | |
| Source of funds video | The video does not show the full process from logging into the sending platform or wallet to viewing the transfer-out record | You must record the video using a different device (not the device used to submit the application) |
| The video is missing key pages or steps and was not recorded according to the instructions | The video must show the entire process of logging into the withdrawal platform and viewing the withdrawal record in one continuous, unedited recording | |
| The submitted video shows the BingX account instead of the source platform's withdrawal record | You must record the withdrawal record on the source platform. Do not submit a BingX account video | |
| The deposit date is too recent. The record must be dated at least 7 days before the application date | Provide an earlier, larger deposit record (from at least 7 days before the application date) | |
| The video cannot be viewed, or its content does not meet the requirements | Do not submit screenshots instead of a video | |
| The provided TXID does not match any transaction on the blockchain | Personal wallet/other exchange: Log in, open the wallet list, then navigate step by step to the specific withdrawal record and clearly show the TXID | |
| No deposit to BingX has been found from the sending address associated with the TXID | Internal transfer: Log in to the sender's account and show the complete login process and the corresponding transfer-out record | |
| The sending address associated with the TXID does not belong to the current BingX account owner | P2P/fiat deposit: Log in to the Fiat Account and locate the corresponding transaction record step by step (information includes amount, time, and counterparty) | |
| Only a single screenshot is provided, and it does not show the complete process of logging in and viewing the record | Full flow must be displayed in all cases; partial screenshots are not allowed. |
5. FAQ
Question: If my application is rejected, are the documents I previously submitted still valid?
No. Once an application is rejected, the previous application record is closed. You must submit a new application and resubmit all required materials.
Question: My account is locked. Can I still submit an application to change a verification option?
Yes. Whether your account was locked by you, by customer support, or due to risk-control restrictions, you can still submit an application to reset a verification option. After the application is approved, the verification option update and the account status will be processed at the same time.
Question: How long does the review usually take?
The review usually takes 24 hours. If you do not receive the result within 24 hours, contact customer support to check the progress.
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