User Emergency Response Guide

Dear BingX Users:

We have received reports lately that some scammers use the key information such as passwords that they obtained from users in the name of account operation to con users out of assets. If you encounter such scam, please take the following steps to contact the platform for help. The platform will actively respond and cooperate with you to safeguard your interests to the greatest extent.

Step 1: Report to the online support. The online support will send a Case Registration Form to quickly record and understand your experience. Please fill the form truthfully and in detail.

Step 2: The online support will hand the case over to the platform's legal department, and get back to you after 1 hour. Please pay attention to the chat box with online support or the message center.

Step 3: For special handling of the suspected account in accordance with the law, please submit a "letter to freeze account" to [e-mail]. The letter should include a Case Filing Decision, a Freezing Notice, and the police officer's badge (*2).

Step 4: The platform will permanently ban the suspected account, hand the assets in the account over to its legal department for further handling once the scam is verified, and protect the interest of users as much as possible.

Important Reminder: Do NOT share your account passwords, SMS codes, Google verification codes, and any other private information with others to prevent losses. If you need assistance or have any questions, please contact our 24/7 online support.

BingX Operation Team
2024-07-24

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Risk Disclaimer

Cryptocurrency prices are subject to high market risk and price volatility. You should only invest in products that you are familiar with and where you understand the associated risks. You should carefully consider your investment experience, financial situation, investment objectives and risk tolerance and consult an independent financial adviser prior to making any investment. This material is for reference only and should not be construed as financial advice. Past performance is not a reliable indicator of future performance. The value of your investment can go down as well as up, and you may not get back the amount you invested. You are solely responsible for your investment decisions. BingX is not responsible for any losses you may incur.

BingX attaches great importance to compliance and has strictly abided by local regulations. Please obey local laws and regulations in your country or region. BingX reserves the right in its sole discretion to amend, change, or cancel this announcement at any time and for any reason without prior notice.

For more information, please refer to our Terms of Use and Risk Warning.